Location: JobParser.Models.LocationModel
Category:
Type: Full-time
Deadline: 12-Aug-18 00:00:00
Salary:
Description
As a member of EpygiArm Technical Support team, Technical Support Engineer provides real-time, high level technical support on the Company's products via ticketing system, telephone and email. The fundamental goal of this position is to help the customers achieve success using the Company's products. Technical Support Engineer is expected to take over more complex support incidents, be self-directed, be able to determine and follow priorities.
Responsibilities
- Communicate clearly and precisely with customers in written and verbal form, and maintain accurate and timely records in the Company's incident tracking system;
- Solve basic common user problems in real time, including software functionality problems and questions; data communication/ networking troubleshooting and installation problems and questions; networking software, network protocols and VoIP related issues;
- Learn product troubleshooting techniques;
- Work as part of a multi-disciplined team;
- Communicate with other SW engineers and test engineers;
- Perform other job-related duties as assigned.
RequiredQualifications
- MS or BS in Computer Science, Electrical Engineering or equivalent;
- Good knowledge of written and spoken English language;
- Previous experience with networking software is preferred;
- Knowledge of networking protocols is preferred;
- Ability to learn and adapt quickly to new standards, ideas and techniques;
- Strongly developed analytical and troubleshooting skills;
- Outstanding verbal and written communication skills;
- Telecommunications background is a plus;
- Previous experience in software/ hardware technical support is a plus.
Benefits
Job URL: iJob.am - Technical Support Engineer @ EpygiArm LLC
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