Job: QA-Support Specialist at Margasoft Corp Company

Location: JobParser.Models.LocationModel

Category: Quality Assurance /Control

Type: Full time

Deadline: 21-Jul-18 00:00:00

Salary:

Description

Responsibilities

-Report QA results, identify and analyze trends, make recommendations for changes to processes and procedures 
-Answer calls and emails related to technical questions or deficiencies in the software 
-Provide guidance and try to suggest work-around or alternative solution to the client -Help the customer to troubleshoot the situation and try to find the root cause for malfunction 
-Ask all necessary question to collect as much information as possible to pass the information to developers 
-Follow up regularly on all open issues both with customers and within the organization to ensure timely and acceptable solution for the client. Ensure highest customer satisfaction 
-Keep track of all incidents, register them in our support system. Automate the processes in Support department to stay efficient 
-Generate regular reports to analyze the performance of the department 
-Participate in regular team meetings to share customer input and help the team better align with customer needs 
-Participate in the complete software development lifecycle using Agile methodologies such as SCRUM, TDD and XP

RequiredQualifications

-Proactive, efficiency driven and result-oriented professional with innovative approaches 
-Fluency in spoken and written ENGLISH is a MUST 
-Knowledge of quality control practices for software application development 
-Solid understanding of the full software development life cycle 
-Strong deductive reasoning skills, ability to recognize problems, gather facts, analyze information 
-Excellent communications skills: ability to listen to customers and understand the essence of the issues 
-Ability to communicate effectively, both in writing and verbally 
-Ability to effectively work both independently and within a team 
-Very good organizational and time management skills 
-Availability to work Night Shift to support high priority issues

Benefits

Job URL: iJob.am - QA-Support Specialist @ Margasoft Corp