Location: JobParser.Models.LocationModel
Category: Business Administration
Type: Full Time
Deadline: 29-Jun-18 00:00:00
Salary:
Description
Responsibilities
- Assist the General Manager in his day to day operations
- Assign duties to HOD's and observers performance to ensure adherence to hotel policies and established operating procedures
- Provide training to staff and HOD's
- Act as the hotels public relations director and promote the property within the hotel industry, local community and trade associations
- Monitor the Guest feedback on Trip advisor, OTA's etc. and hotels GSTS and RSTS surveys
- Receive and resolve or assist the General manager in resolving guest complaints and service recovery process
- Select or assist in the selection of hotel staff and complete all new hire paper works
- Review employee performance and conduct personnel actions such as disciplinary actions and terminations
- Maintain accurate records including cash flows sheet, guest floor limit, AR Ageing reports, Direct billing etc
- Assist General Manager during Morning meetings or conduct the morning HOD meetings in the absence of General Manager
- Adhere to all franchise and company procedures and regulations as well as standard operating procedures
- Ensure full compliance to Hotel operating controls, SOP's, policies, procedures and service standards
- Build owner loyalty through proactive communication, setting and managing expectations and delivering solid business results
- Assist GM in key property issues including capital projects, customer service and refurbishment
- Assist General Manager in wage scale surveys and ensure employee wages are followed by the company and industry salary guidelines
- Perform daily, weekly and monthly property inspections
- Ensure property, grounds, physical plant and work areas maintained to standard
- Build strong working relationships and communications with hotel staff, HOD's and other departments to ensure maximum operating effectiveness and fulfillment of special event need
- Cover shifts is all departments as scheduled by the General Manager
- Monitor maintenance progress and FF&E (Furniture, Furnishings, and Equipment) conditions and provide status report to GM
- Audit on par stock on all areas to make sure that all required hotel supplies are ordered and stocked in advance of need
- Perform sudden audits on rooms and other operating areas
- Provide effective leadership to hotel team members
- Ensure hotel staff is provided with uniforms and name tags, and upholds property grooming standards
- Ensure effective, timely and accurate communications flow with regards to hotel policies and procedures
- Assist the GM in in all aspects of business planning
- Must be available 24/7 in case to respond to any guest or employee emergencies
- Corporate client handling and take part in new client acquisition along with the sales team whenever required
- Assist in residential sales as and when required and development with strong sales prospects
- Respond to audits to ensure continual improvement is achieved
- All Other duties as assigned by the General Manager or Management
RequiredQualifications
- Fluent in Armenian, Russian and English
- At least 3 years of experience in Hotel
- Excellent computer skills
- Customer-oriented and friendly
- Confident and motivated
- Team-working skills
- Good communication and social skills
- Willingness to learn and progress
- Fluent in Armenian, Russian and English
- Commercial orientation
- Problem solving skills
- Budgeting and cost control abilities
Benefits
Job URL: iJob.am - Deputy General Manager @ Golden Palace Boutique Hotel
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