Location: JobParser.Models.LocationModel
Category: Hotel Administrator
Type: Full Time
Deadline: 21-Jun-18 00:00:00
Salary: 200.000-400.000 AMD
Description
N/A
Responsibilities
-Assist the General Manager in his day to day operations
-Assign duties to HOD's and observers performance to ensure adherence to hotel policies and established operating procedures
-Provide training to staff and HOD's
-Act as the hotels public relations director and promote the property within the hotel industry, local community and trade associations
-Monitor the Guest feedback on Trip advisor, OTA's etc. and hotels GSTS and RSTS surveys
-Receive and resolve or assist the General manager in resolving guest complaints and service recovery process
-Select or assist in the selection of hotel staff and complete all new hire paper works
-Review employee performance and conduct personnel actions such as disciplinary actions and terminations
-Maintain accurate records including cash flows sheet, guest floor limit, AR Ageing reports, Direct billing etc
-Assist General Manager during Morning meetings or conduct the morning HOD meetings in the absence of General Manager
-Adhere to all franchise and company procedures and regulations as well as standard operating procedures
-Ensure full compliance to Hotel operating controls, SOP's, policies, procedures and service standards
-Ensure the objectives and goals of Marriott and property owners work together to achieve brand positioning and success
-Build owner loyalty through proactive communication, setting and managing expectations and delivering solid business results
-Assist GM in key property issues including capital projects, customer service and refurbishment
-Assist General Manager in wage scale surveys and ensure employee wages are followed by the company and industry salary guidelines
-Perform daily, weekly and monthly property inspections
-Ensure property, grounds, physical plant and work areas maintained to standard
-Build strong working relationships and communications with hotel staff, HOD's and other departments to ensure maximum operating effectiveness and fulfillment of special event need
-Cover shifts is all departments as scheduled by the General Manager
-Monitor maintenance progress and FF&E (Furniture, Furnishings, and Equipment) conditions and provide status report to GM
-Audit on par stock on all areas to make sure that all required hotel supplies are ordered and stocked in advance of need
-Perform sudden audits on rooms and other operating areas
-Provide effective leadership to hotel team members
-Ensure hotel staff is provided with uniforms and name tags, and upholds property grooming standards
-Ensure effective, timely and accurate communications flow with regards to hotel policies and procedures
-Assist the GM in in all aspects of business planning
-Must be available 24/7 in case to respond to any guest or employee emergencies
-Corporate client handling and take part in new client acquisition along with the sales team whenever required
-Assist in residential sales as and when required and development with strong sales prospects
-Respond to audits to ensure continual improvement is achieved
-All Other duties as assigned by the General Manager or Management
RequiredQualifications
-Fluent in Armenian, Russian and English
-At least 3 years of experience in Hotel
-Excellent computer skills
-Customer-oriented and friendly
-Confident and motivated
-Team-working skills
-Good communication and social skills
-Willingness to learn and progress
-Fluent in Armenian, Russian and English
-Commercial orientation
-Problem solving skills
-Budgeting and cost control abilities
Benefits
Job URL: iJob.am - Deputy General Manager @ Golden Palace Hotel
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