Location: JobParser.Models.LocationModel
Category: Banking/credit
Type: Full time
Deadline: 21-Jun-18 00:00:00
Salary:
Description
Responsibilities
- Produce management information, set data expectations, extract data for campaigns, projects and other initiatives delivery, drive data quality/availability.
- Plan and co-ordinate all CRM activities, including determining target group objectives and responsibility for overall CRM calendar, process and implementation.
- Build analytical tools and models to identify and prioritize opportunities and leads.
- Provide specialized operational support to the retail business as whole within prescribed quality standards and deadlines.
- Prepare business reporting for different periodicity (ad-hoc, daily, weekly, monthly, quarterly, semi-annually) intended both for local and Group use.
- Conducts analysis and research of retail products/processes/channels and present recommendations for optimization and improved efficiency.
- Leverage CRMS features and functionalities to improve sales, increase efficiency and grow the business.
RequiredQualifications
- Advanced literacy in MS office tools (particularly Excel, Access);
- Experience in financial services sector, concentrating on data analytics, operations, or equivalent;
- High proficiency in spoken and written English and Armenian;
- Ability to work under pressure to meet deadlines;
- Ability to work independently and take responsibility for decisions and actions;
- High level of self-organization and self-esteem;
- Problem solving and dealing with investigations that impact accurate reporting, the profit and loss, balance sheet substantiation and market data;
- Strong communication / negotiation skills which will enable to engage in effective conversations with stakeholders and to build strong professional rapport;
- Experience of working with rules and regulations is preferable.
Benefits
Job URL: iJob.am - CRM & Analytics Specialist @ HSBC Bank Armenia CJSC
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