Tuesday, May 22, 2018

Job: CRM & Analytics Specialist at HSBC Bank Armenia CJSC Company

Location: JobParser.Models.LocationModel

Category: Banking, Accounting, Financial

Type: Full Time

Deadline: 27-May-18 00:00:00

Salary: Competitive

Description
CRM & Analytics Specialist
Retail Banking and Wealth Management
Prepared by: Human Resources HSBC Bank Armenia cjsc

Role Purpose:
You will play a vital role in providing MI and analytical support to the RBWM business and branch network and producing insights to RBWM management on performance of retail products and processes, through dealing with large volumes of data. You will be expected to maintain continual and professional contact with various stakeholders and be ready to work under pressure and tight deadlines.

Some careers open more doors than others

If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Retail Banking and Wealth Management (RBWM) serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels. In Armenia we serve more than 30,000 customers.

Joining our team will provide you with a range of career opportunities; you can progress to management or specialize in other areas such as financial planning and mortgage advice. We also have national and global opportunities in areas such as Risk, Marketing, HR, IT, Commercial Banking.

Responsibilities
-Produce management information, set data expectations, extract data for campaigns, projects and other initiatives delivery, drive data quality/availability
-Plan and co-ordinate all CRM activities, including determining target group objectives and responsibility for overall CRM calendar, process and implementation
-Build analytical tools and models to identify and prioritize opportunities and leads
-Provide specialized operational support to the retail business as whole within prescribed quality standards and deadlines
-Prepare business reporting for different periodicity (ad-hoc, daily, weekly, monthly, quarterly, semi-annually) intended both for local and Group use
-Conducts analysis and research of retail products/processes/channels and present recommendations for optimization and improved efficiency
-Leverage CRMS features and functionalities to improve sales, increase efficiency and grow the business

RequiredQualifications
-Advanced literacy in MS office tools (particularly Excel, Access)
-Experience in financial services sector, concentrating on data analytics, operations, or equivalent
-High proficiency in spoken and written English and Armenian
-Ability to work under pressure to meet deadlines
-Ability to work independently and take responsibility for decisions and actions
-High level of self-organization and self-esteem
-Problem solving and dealing with investigations that impact accurate reporting, the profit and loss, balance sheet substantiation and market data
-Strong communication / negotiation skills which will enable to engage in effective conversations with stakeholders and to build strong professional rapport
-Experience of working with rules and regulations is preferable

Benefits

Job URL: iJob.am - CRM & Analytics Specialist @ HSBC Bank Armenia CJSC

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