Friday, February 23, 2018

Job: Night Shift Contact Center Specialist at Varks.am Company

Location: JobParser.Models.Location

Category:

Type: Part-time (from 20:00 to 24:00)

Deadline: 22-Mar-18 00:00:00

Salary:

Description
Varks.am is seeking a successful candidate for the position of Night Shift Contact Center Specialist who will provide the Company's information in an efficient and timely manner.

Responsibilities
- Provide service to current and potential customers through an online consultant service;
- Implement telephone surveys in order to reveal customer demands;
- Fix customer problems at the first contact and transfer non-resolved problems as complaints to the Troubleshooting Supervisor;
- Inform customers about new offers and services;
- Inform customers about the complaint status and resolution;
- Carry out the satisfaction inquiry campaign established by the Quality Team;
- Apply retention and customer loyalty during all contacts;
- Carry out retention and loyalty campaigns established by the Retention and Loyalty Team.

RequiredQualifications
- Higher education;
- Knowledge of Armenian, Russian and English languages;
- Computer skills;
- Excellent oral expression skills;
- Ability to listen;
- Ability to engage in teamwork;
- Sales skills.

Benefits

Job URL: iJob.am - Night Shift Contact Center Specialist @ Varks.am

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