Location: JobParser.Models.Location
Category: Service & Security
Type: Full Time
Deadline: 31-Jan-18 00:00:00
Salary:
Description
Responsibilities
- Manage team of call center operators
- Answer questions from team and provide guidance and feedback
- Monitor queue and track inbound calls. Keep operators aware of inbound calls, calls waiting, abandonment rate, etc.
- Motivate and encourage team through mentoring
- Support in recruitment process of new call center operator
- Schedule working shift for team members
- Support in organizing trainings for the team
- Keep management informed on issues and problems
- Handle conflict situations
- Prepare weekly/monthly/annual results and performance reports
RequiredQualifications
- Proven experience as call center supervisor or similar supervisory position
- Experience in customer service is essential
- Proficient communication skills in Armenian, Russian, English. Knowledge of additional languages will be a definite plus
- Tech savvy with knowledge of telephone equipment and relevant softs
- Knowledge of performance evaluation procedures
- Outstanding communication and negotiation abilities
- A results-oriented approach
- Excellent organizational and leadership skills
- Ability to work under pressure
- High school diploma
Benefits
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