Job: Contact Center Specialist at Varks.am Company

Location: 12 Saryan Street, Yerevan, Armenia

Category:

Type: Full Time

Deadline: 10-Jul-17 00:00:00

Salary:

Description
The Company is looking for a highly motivated candidate for the position of Call Center Specialist, who will be available for work from 20:00 - 00:00.

Responsibilities
- Provide service to current and potential customers through online consultant service;
- Implement telephone surveys in order to reveal customer demands;
- Fix customer problems at the first contact and transfer non-resolved problems as complaints to the Troubleshooting Supervisor;
- Inform customers about new offers and services;
- Support customers with overdue loans issues;
- Inform customers about the complaint status and resolution;
- Carry out the satisfaction inquiry campaign established by the Quality Team;
- Apply retention and customer loyalty during all contacts;
- Carry out retention and loyalty campaigns established by the Retention and Loyalty Team.

RequiredQualifications
- Higher education;
- Knowledge of Armenian, Russian and English languages;
- Computer skills;
- Ability to engage in team work;
- Sales skills.

Benefits

Job URL: iJob.am - Contact Center Specialist @ Varks.am